Book now

Privacy Policy for Coconuts Hike Japan

Last Updated: 9 July, 2025

Your privacy is important to us. This Privacy Policy explains how Coconuts Hike Japan (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website www.CoconutsHikeJapan.com, book a tour, or otherwise interact with us.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

a. Personal Information You Provide Voluntarily: When you book a tour, create an account, subscribe to our newsletter, or contact us, you may provide us with personally identifiable information, including but not limited to:

  • Contact Information: Name, email address, phone number, postal address.
  • Booking Details: Tour preferences, number of participants, special requests, emergency contact information.
  • Payment Information: (Processed securely by third-party payment processors; we do not store full credit card details on our servers).
  • Health Information: Any medical conditions or allergies you disclose to ensure your safety during tours (collected with your explicit consent).

b. Automatically Collected Information (Usage Data): When you access our website, we may automatically collect certain information about your device and browsing activity, such as:

  • IP address
  • Browser type and version
  • Pages you visit on our website
  • Time and date of your visit
  • Time spent on those pages
  • Referring website addresses
  • Operating system
  • Other diagnostic data

c. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To process and confirm your tour bookings.
  • To communicate with you regarding your bookings, inquiries, and updates.
  • To provide and maintain our Service, including customer support.
  • To improve and personalize your experience on our website.
  • To send you newsletters, marketing, or promotional materials (if you have opted in).
  • To monitor the usage of our Service.
  • To detect, prevent, and address technical issues.
  • To ensure the safety and well-being of our tour participants.
  • To comply with legal obligations.

3. Sharing Your Information

We may share your personal information in the following situations:

  • With Service Providers: We may employ third-party companies and individuals to facilitate our Service (e.g., payment processors, website hosting, email service providers). These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • For Tour Operations: Limited necessary information (e.g., name, emergency contact, relevant health information) may be shared with our tour guides to ensure your safety and provide the best tour experience.
  • Business Transfers: If Coconuts Hike Japan is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
  • Legal Requirements: We may disclose your Personal Information in the good faith belief that such action is necessary to:
    • Comply with a legal obligation
    • Protect and defend the rights or property of [Your Company Name]
    • Prevent or investigate possible wrongdoing in connection with the Service
    • Protect the personal safety of users of the Service or the public
    • Protect against legal liability

4. Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access: Request copies of your personal data.
  • The right to rectification: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • The right to erasure: Request that we erase your personal data, under certain conditions.
  • The right to restrict processing: Request that we restrict the processing of your personal data, under certain conditions.
  • The right to object to processing: Object to our processing of your personal data, under certain conditions.
  • The right to data portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details below.

6. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

7. Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: Akihiro@CoconutsHikeJapan.com
  • By visiting this page on our website: https://coconutshikejapan.com/contact-us/
  • By phone number: +818010142559