A direct line to your Hakone guide
Ask about tour choice, pace, dates, meeting points or accessibility before booking. Aki personally leads every Coconuts Hike Japan tour, while Carmen helps with planning and communication.
Choose the easiest method
Contact Aki and Carmen
Useful for a short question about dates, pace or meeting arrangements.
Best when you want to explain your group, interests or travel plan in more detail.
Phone
Aki may be guiding during the day, so WhatsApp or email is usually easier for a non-urgent enquiry.
Planning for more than eight guests?
Ask us about a larger private group
Coconuts Hike Japan has welcomed forest-bathing groups of more than twenty people. For larger groups, Aki can arrange additional experienced local guides or facilitators so the day remains well supported.
Help us answer clearly
What to include in your message
- Your preferred date and one or two alternatives
- Number of adults and children
- Your usual walking or hiking experience
- The tour or Hakone places that interest you
- Any mobility, injury, dietary or transport concerns
- Your Hakone hotel or likely starting station, if known
Your guide
Akihiro “Aki” Wada
Aki is a nationally certified English and French tour guide and a certified Japan mountain guide. Aki personally leads Coconuts Hike Japan tours. Most regular tours may combine compatible bookings into one small group; the Highlight of Hakone custom tour is private.
Planning and communication
Carmen Chiu
Carmen helps guests think through itineraries and practical details before their guided Hakone day.
Ready when your route feels right
Reserve your Hakone tour
Choose the experience, date and group size on the direct booking page.