Frequently Asked Questions (FAQ) – Coconuts Hike Japan
1. General Questions
Q: Where do your hiking tours take place?
A: Our tours explore the stunning trails of Hakone. Each tour is carefully selected for scenic beauty and cultural highlights.
Q: Are your tours suitable for beginners?
A: Yes! We offer hikes for all fitness levels, from easy nature walks to challenging mountain trails. Please check the difficulty rating on each tour description.
Q: What languages are your tours conducted in?
A: Tours are available in English, French and Japanese by arrangement.
2. Booking & Payments
Q: How do I book a tour?
A: You can book online through our website, via email, or by phone. Full payment is required to secure your spot.
Q: What payment methods do you accept?
A: We accept credit cards (Visa, Mastercard), PayPal, and bank transfers.
Q: Can I get a refund if I cancel?
A: Our cancellation policy is as follows:
– A 90% refund if canceled more than 7 days before the tour. The remaining 10% is retained for the credit-card processing fee.
– No refund within 7 days of the tour.
If Coconuts Hike Japan cancels, choose free rescheduling to a future date within one year (subject to availability) or a 90% refund. The remaining 10% is retained for the credit-card processing fee.
(Exceptions may apply for emergencies—please contact us.)
3. Tour Preparation
Q: What should I bring on the hike?
A: Essential items include:
✔ Sturdy hiking shoes (no sandals/flip-flops)
✔ Weather-appropriate clothing (layers for temperature changes)
✔ At least 1L of water for Traverse tours and 500ml for Hachiri or Valley Walk
✔ Sun protection (hat, sunscreen)
✔ Small backpack
Q: Do you provide hiking gear?
A: We can lend you trekking poles and rain jackets. (limited availability—request in advance).
Q: Is lunch included?
A: Lunch is not included in the price. Please check the tour details.
4. Safety & Health
Q: Are the hikes dangerous?
A: While our routes are carefully chosen, hiking always carries risks (uneven terrain, weather changes). Our guides are trained in first aid and emergency response .
Q: What if I have a medical condition?
A: Please inform us before booking if you have heart issues, severe allergies, or mobility concerns. We may recommend an easier hike or a private tour.
Q: What happens in bad weather?
A: If conditions are unsafe (typhoons, heavy rain), we’ll reschedule or refund your tour. Light rain may not cancel the hike—bring a raincoat!
5. Logistics in Hakone
Q: Where do we meet?
A: Most tours start at Hakone Yumoto Station or Odawara Station, easily accessible by Odakyu Romancecar or Shinkansen trains.
Q: Can I join if I’m staying in Tokyo?
A: Yes! Hakone is 90 mins from Tokyo by train. We recommend taking the Odakyu Line from Shinjuku or Shinkansen Train if you stay near Tokyo Station or Shinagawa Station.
Q: Is transportation included?
A: Transportation is not included in most of our tours. Please check the tour descriptions for details.
6. Special Requests
Q: Can I book a private tour?
A: Yes. Please book ‘Highlight in Hakone (Custom Tour)’ for a private tour for families, photographers or a custom itinerary. Most regular tours may combine compatible bookings into one small group.
Q: Do you offer sunrise/sunset hikes?
A: Sorry, we don’t provide sunrise or sunset hikes.
Q: Are your tours eco-friendly?
A: We follow Leave No Trace principles and support local conservation efforts. Plastic waste is minimized.
More planning help
Hakone hiking safety · Rain and bad weather · Tour difficulty guide · Compare the tours