Cancellation & Refund Policy

At Coconuts Hike Japan, we understand that plans can change. To ensure fairness for both our guests and our team, we have the following cancellation policy in place.

1. Customer Cancellations
– Full Refund: Cancel more than 14 days before your hike for a full refund (minus 10% administration fee).
– No Refund: Cancellations within 14 days of the hike are non-refundable.
– No-Show Policy: If you do not show up on the day of the hike, no refund or rescheduling will be offered.

2. Rescheduling Options
– Free Rescheduling: Available if requested more than 48 hours before the hike (subject to availability).

3. Weather & Safety Cancellations
– If we cancel due to unsafe conditions (extreme weather, trail closures, etc.), you will receive:
✅ Full refund (minus 10% administration fee)
✅ Option to reschedule (subject to availability)
– Light rain or moderate weather does not qualify for a refund unless deemed unsafe by our guides.

4. No-Refund Fees
– Third-Party Bookings: If you booked through a third party (e.g., Viator, Airbnb), their policies apply.

5. How to Cancel or Reschedule
– Email: akihiro@coconutshikejapan.com
– Whatsapp: +818010142559

We recommend travel insurance for unexpected emergencies.

Last Updated: 09/07/2025