Terms & Conditions
Last Updated: 09/07/2025
By booking a tour with Coconuts Hike Japan, you agree to the following terms and conditions.
1. Booking & Payment
– Full payment must be completed to confirm your booking.
– Accepted payment methods: Credit Card, Bank Transfer, PayPal.
2. Cancellation Policy
By the Customer:
– Full refund (minus 10% registration fee) if canceled more than 14 days before the tour.
– No refund for cancellations within 7 days or no-shows.
By the Company:
– If we cancel due to weather, natural disasters, or safety concerns, you will receive a full refund (minus 10% registration fee) or option to reschedule.
3. Health & Fitness Requirements
– Hiking in Japan can involve steep, uneven, and remote terrain.
– Participants must be in good physical condition and disclose any medical conditions (e.g., heart issues, allergies).
– We reserve the right to deny participation if a customer’s health poses a risk.
4. Safety & Liability Waiver
– Hiking involves inherent risks (falls, wildlife encounters, weather changes).
– Participants must follow the guide’s instructions at all times.
– Coconuts Hike Japan is not liable for:
– Injuries, accidents, or emergencies.
– Lost, stolen, or damaged personal belongings.
– Delays or itinerary changes due to unforeseen circumstances.
– Travel insurance (including medical/evacuation coverage) is strongly recommended.
5. Weather & Itinerary Changes
– Tours may be modified, postponed, or canceled due to:
– Typhoons, heavy rain, or snow.
– Government warnings (e.g., volcanic activity, trail closures).
– If canceled by us, a full refund (minus 10% administration fee) or rescheduling will be offered.
6. Equipment & Clothing
– Mandatory Gear: Hiking shoes, water.
– Recommended: Trekking poles, rain jacket, sun protection.
7. Conduct
– Disruptive behavior (alcohol abuse, ignoring safety rules) may result in removal from the tour without refund.
8. Environmental Responsibility
– Follow Leave No Trace principles:
– Pack out all trash.
– Do not disturb wildlife or plants.
9. Photography & Privacy
– We may take photos/videos for promotional use unless you opt out in writing.
– Personal data is handled per Japan’s Personal Information Protection Act (PIPA).
Acknowledgment
By booking, you confirm:
✔ You have read and accept these terms.
✔ You are physically fit for the hike.
✔ You understand the risks and waive liability claims.
Contact Us:
Coconuts Hike Japan